Terms & conditions
Please read these conditions carefully before using the NUCIG.co.uk website. By using the NUCIG.co.uk website, you signify your agreement to be bound by these conditions.
This website is operated by NUCIG Limited (referred to as "NUCIG/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions .
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
1.3 When you use certain NUCIG services (including without limitation Monthly Subscription, MyRewards scheme) please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.
1.4 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately.
1.5 The products provided on this site are for the sale to and use by persons of age 18years and older. By using this site you confirm that you are over 18. We carry out further checks to verify your age with a registered credit reference agency and, if we are unable to verify you are over 18, we will cancel your order.
2. Your Account
2.1 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
2.2 Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
2.3 NUCIG reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2.4 At NUCIG we value your privacy, we do not share your details with third parties. From time to time, we may send you marketing emails direct from NUCIG detailing development and special offers provided by NUCIG. If you wish not to receive these emails - you will have the chance to opt out using links provided in the email.
3. Order process
3.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
3.2 The 'Order Received/Processing' stage sets out the final details of your order. Following this, we will send to you an order received email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from NUCIG.
3.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered and confirmed via email unless we have notified you that we do not accept your order or you have cancelled it.
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Prices include VAT but exclude delivery costs.
4.2 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
4.3 The price you pay is the price displayed on this website at the time we receive your order. For international customers a currency converter may be utilised.
4.4 While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.5 Payment can be made by any method specified during the checkout procedure. For information about secure online ordering see our home page.
4.6 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
5.1 All goods must be signed for by an adult aged 18 years or over on delivery.
5.2 Incorrect, Missing or Faulty orders must be reported within 24hrs of receipt.
5.3 We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. NUCIG shall be under no liability for any delay or failure to deliver the products within estimated timescales. Non receipt of orders must be reported within 10 days. Orders not recd within 10 working days will be resent at no extra cost and a claim made against our carrier. NEXT DAY orders - will ship same day provided confirmed by 3PM and it is a working day. NUCIG can not accept liability due to problems with carriers with whom we do not have direct control. Where dispatch has failed - we will dispatch following working day using the same service and at no further cost to the buyer.
5.4 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
5.5 Next day service applies to UK orders with confirmed payments received Monday - Thursday by 3PM. Orders placed at the week end dispatch on the next working day which is Monday - to you Tuesday.
5.6 We deliver worldwide - however it is the customers responsibility to ensure that the items are legal & permitted for entry to the destination country/address. NUCIG can not be held responsible for loss due to custom charges, delays or restrictions. Import of goods to countries outside of UK is at the buyers sole risk - please check with your local authorities.
5.7 Orders or items for which no payment has been received, belong the property of NUCIG. Such recd items must be reported to NUCIG within 5 days of receipt to avoid legal escalation by NUCIG.
6.1 Cables, plug adapters and USB chargers have a warranty for 12 months
6.2 Mod kits have a warranty for 60 days
6.3 Non mod kits & replacement batteries have a warranty for 30 days
6.4 Clearomisers/tanks have a warranty for 5 days
6.5 Disposable kits, replacement coils and atomiser heads have a DOA ( Dead on arrival ) warranty.
DOA claims must be made within 5 days of receipt including multi pack items.
All returned items under the warranty are subject to our inspection and must be returned without signs of physical damage or misuse.
7. Returns, Cancellations and Substitutions
7.1 Your rights under the consumer protection(distance selling) regulations (DSR)
You have an unconditional right to cancel your order within 14 days from the day of delivery.
You must take reasonable care of the goods during the cancellation period.
As the products are classed as "consumable" and for reasons of safety, health & hygience, we are unable to accept used or opened items.
To cancel your order under the DSR:
- Send an email or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order; this includes your most recent order number and your name and full address.
- We will then send you an RMA form for your completion
- Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Include a copy of your completed RMA form. We can not accept returns where a RMA has not been confirmed or included in your return.
- Return the items to us via an appropriate carrier. PLEASE NOTE that returning goods under the cooling-off period allowed by the Distance Selling Regulations is at your cost and we suggest using 'signed for delivery' or tracked service.
Telephone: 03330 147 033
NUCIG Returns (DSR) PO Box 1570, Huddersfield, HD1 9NB
Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and its delivery within 14 days of your cancellation.
7.2 In addition to 7.1 above, we also offer a 30-day (30 day offer) money back guarantee on all standard and non customised starter & full kits ordered on this site. A charge is made for our outward shipping costs. A full refund is available provided that the item is returned unopened, unused and within the stipulated return RMA date. For used or opened items - a 20% re-stocking fee is applicable plus a separate charge based on used filters. All items must be returned, packaging must be complete including manuals/instructions and in a state of 'as new'. Returns are subject to postage at buyers cost. All returns are subject to our acceptance and condition of returned goods with an authorised RMA. A 30 day warranty period covers faulty or failed items. Customer must obtain RMA prior to returning items and provide cost of carriage - see here how to obtain RMA . In the unlikely and rare event that you receive faulty or damaged goods, we will replace items free of cost and delivery.
7.3 The 30 day offer is only available on your FIRST order - if you placed subsequent orders then 30-day money back guarantee can not apply.
7.4 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with DSR.
7.5 All returns must include the original packaging, instructions and as of 'as new' condition.
7.6 All product serial ids and barcodes must be intact to enable verification the product originated via our channels.
7.7 Sample/Trial kits are not applicable for 30 day offer.
7.8 Misused items; Filters which have been opened, modified or DIY refilled are not covered by warranty.
8. Intellectual Property
8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in NUCIG. You are permitted to use this material only as expressly authorised by NUCIG.
8.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
9. Liability and Indemnity
9.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
9.2 Subject to Section 9.1 above, NUCIG will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website NUCIG will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and NUCIG accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
9.3 Subject to Section 9.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 6 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
9.4 Subject to Section 9.1 above, NUCIG will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
loss of goodwill or reputation; or
special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
9.5 Notwithstanding the above, subject to Section 9.1 NUCIG aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause and a maximum of GBP100.
9.6 The customer undertakes to read & observe all instructions, warning advices prior to first use and provided with each kit and further detailed on the website. We can not be liable where the device has been mishandled, misused or modified in a way not described in the instructions or the website. Rechargeable batteries must be only charged with the charger supplied with the kit and must not be left unattended during charging; all batteries must not be used in extreme environments ( high humidity | saunas | shower-bathrooms | pools or kept in pockets close to the skin; stored with loose coins, mobile phones, lighters or any other electro conducting materials. Failure to follow instructions can lead to overheating, fire or explosion.
9.7 This clause 9 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
10. Miscellaneous Provisions
10.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
10.2 We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
10.3 NUCIG shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
10.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by NUCIG.
10.6 NUCIG reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
10.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
10.9 No delay or failure by NUCIG to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of NUCIG.
10.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and NUCIG relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and NUCIG for your use of this website.
11.2 Privacy Notice / Cookies, please see our Privacy notice.
The NUCIG website is operated by:
PO Box 1570
Registered in England with Company Number 06808415
VAT Number 975 8748 44
Telephone +44(0)333 0147 033