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Faulty
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December 8, 2018
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Reviewer:
Lee Stoneman from Melbourn, Cambridgeshire United Kingdom
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Update to the review below.
The company has
contacted me with apologies for the faulty product. They have offered a
replacement to me and have been very helpful in rectifying this problem.
I will update further upon arrival of replacement.......
I
bought the advanced Pro4 mini kit & a cigar. The cigar works fine,
however the cigarette from the advanced kit does not function. I have
tried charging it but still nothing.
I have sent three 3 emails to
the company and so far I have had no response. The number they want you
to call is also a premium rate number, so beware.
The cigar works fine and is a good product and if the cigarette worked I'm sure it would be too.
I can not recommend this company to anybody though due to it's apparent bad customer service.
I for one will buy elsewhere in future.
NUCIG REPLY:
Due
to a recent server upgrade ( to speed the site up and offer improved
user web experience ), we have had technical issues which prevented our
teams from seeing messages for whch we are very sorry.
Although
very rare, problems can occur during the manufacturing process and
products can be affected or damaged during delivery/transit.
At NUCIG
we make it our mission to resolve all problems, quickly and efficiently
- we are so sorry our technical issues prevented an early resolution in
this particular case.
One of our senior team members has now reached out to you and we are glad to hear you are satisfied with the resolution offered.
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 Where is my orders ???
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December 7, 2018
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Reviewer:
JENNY
from liverpool, Merseyside England
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I don't why my order has not arrived !
NUCIG REPLY:
We have checked yor order very closely and can see it was signed for at your place of work.
Please check at your work's front desk/concierge.
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Fast Delivery
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December 5, 2018
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Reviewer: Sally Little from LONDON, United Kingdom
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Always delivered within 1-2 days with excellent secure packaging.
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December 4, 2018
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Reviewer: Richard Haigh from DEWSBURY, West Yorkshire United Kingdom
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I placed my usual order with nucigs and I received a phone call from them later in the day as I had made a mistake in myusual products.
I had accidentally bought 100 bottles instead of 10 and the company recognised this from my usual orders and contacted me to confirm.
So glad they did as it could have been a costly mistake.
Very rare to receive this level of service nowadays - thank you nucigs.
Richard
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RED MAG 225WKIT
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December 2, 2018
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Reviewer: Henry Whitley from GREAT YARMOUTH, Norfolk United Kingdom
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First class product, oozes quality. Ordered 3.30pm Wednesday - arrived Friday 9.15am - excellent service and im very happy with this company.
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 Spearmint Flavour
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December 2, 2018
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Reviewer:
Margaret Hopkins
from Barnet, United Kingdom
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Well packaged, easy to dispense and a truly refreshing flavour which is my main flavour of choice.
All ways delivered within 1-2 days - thank you.
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AdvancedPRO 4 - Mini Kit
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December 1, 2018
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Reviewer: William Holmes from Liverpool, United Kingdom
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Simple and easy to use. Excellent service and next day delivery as promised - what more do you need.
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