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Terrible late service |
November 13, 2019 |
| Reviewer:
Juliet Brant Smith from Petersfield, Hampshire United Kingdom
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Ordered cartridges that didn't arrive as usual even though money taken from account. Telephoned numerous times but could not get through. Sent three emails and thought the company had gone bankrupt. Eventually two weeks later somebody emailed me saying they had experienced problems and the goods would be sent shortly. In fairness they did arrive but not up to standard in terms of timescales, service etc.
NUCIG REPLY:
We are so sorry for the problems with your most recent order.
We really do try our best to ship items same day and sometimes items can get lost as it passes through the royal mail networks.
We did have a problem with emails following a recent server upgrade which resulted in unreadable messages being received.
Once rectified, we did go back to process previous emails and are sorry it took 2 weeks to reach out to you and immediately rushed out your missing valued order.
We continuously review our procedures so see how we can further improve.
Although very rare, problems can happen - we are confident that in the whole many of our loyal customers are very happy with the service they receive and are sorry this is not the case here.
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Excellent