Frequently Asked Questions (FAQs)
Why is the NUCIG different ?
The NUCIG 2010 Advanced Pro 2 is the latest generation device. It is styled to look like a real packet of cigarettes; just compare our NUCIG to our competitors models - which would you prefer to carry ? The NUCIG styling and desirability is unrivaled and that's what makes the NUCIG the obvious choice. Not all electronic cigarettes are the same. Not all electronic cigarettes perform as advertised. Beware of Generic or Outdated/Inferior products offered elsewhere:
Fact: 80% of ecigs being sold are bigger (longer and broader) than a normal sized cigarette and based on outdated components. This makes them heavier and uncomfortable during use and can not offer the best smoking experience.
Fact: The above is true even of those ecigs offered in Pharmacies, Casinos and Boutiques.
Fact: NUCIG Advanced-Pro Series 2 look just like a REAL packet of cigarettes and are the same size as a normal cigarette and provide the ultimate smoking experience. Designed by us - a remarkable forward innovation in style and smoking experience. Simply beats ALL our competitors products - or your money back.
Fact: Here at NUCIG our site is tested and certified DAILY to pass the secure security scans to esure your safety during your visit to our website. Click on the following logo to verify our secure site.
What is the NUCIG ?
The NUCIG Electronic Cigarette is designed to be a real alternative to traditional tobacco based cigarettes. Due to the exact STYLE and SIZE to a normal cigarette - the NUCIG is probably the most advanced electronic cigarette available today - a real convincing alternative to the real cigarette. The NUCIG works by using Cartridges that contain nicotine and various flavourings; the NUCIG produces a vapor that looks like smoke but is primarily made up of water and other ingredients that are generally regarded as safe. The cartridges contain no tobacco and do not produce tobacco smoke or smoke of any kind.
Cartridges for the NUCIG are available in various strengths High, Medium, Low and Zero nicotine content. By starting at the nicotine content level that you find right for yourself, you can then by a process of reduction drop down through the cartridge strengths till you reach zero and our effectively nicotine free. Alternatively you can use your NUCIG to beat the smoking ban and smoke in Pubs, Clubs, Restaurants etc, and this is totally Legal.
NUCIG is distributed and sold worldwide - you can be assured of ultimate performance and quality. The NUCIG may not be the cheapest product out there - BUT remember this - you get what you pay for...beware of cheaper imitations that simply do not compare. We have so many NUCIG users who have tried the rest and simply wasted money until they discovered our NUCIG... the closest experience to smoking real cigarettes or your money back guarantee. We will NOT compromise on quality and have a continuous programme of advancement with £££s spent on research and development...our goal to provide the ultimate smoking experience which is SAFER and HEALTHIER than the real tobacco based cigarette....read more.
Users should be aware that the NUCIG Rechargeable battery and ATOMIZER unit is a consumable and does require replacement over time. The NUCIG battery powers the device and the Atomiser is a small heating element that does all the hard work when converting the air and nicotine fluid into the vapor the smoker inhales. For this reasons its natural lifespan is 14-60 days. We Guarantee our Battery and Atomisers for 21 days and highly recommend users carry a selection of spares.
It is recommended that people who have existing health problems, have a demonstrated sensitivity to nicotine, pregnant or breastfeeding, or who have unstable heart conditions, should discuss the use of Electronic Cigarette device with a doctor or qualified medical professional or nurse before starting to use even this device. Not for sale to persons under the age of 18yrs.
All NUCIG products come with a full worldwide international warranty and guarantee for 12 months. Purchasers should be aware that our Atomizers and Rechargable Batteries, although made to the highest quality are functional devices that may fail or degrade over a period of time, especially if in constant use and are covered for 14 days. Many users of the NUCIG also purchase atomisers and Batteries prior to completing their purchases at Checkout in order to avoid a non working NUCIG due to failure or end of life to a component.
Our Rechargable batteries contain micro-electronic circuitry and micro-proccessors and users should store and handle these items with special care. We advise users not to store with metallic or magnatised objects or electronic transmitting devices, like keys and mobile phones, therefore extending their lifespan of functional use.
NUCIG vs Competitors
Q: There are lots of websites offering similar products, are all electronic cigarettes the same ? A: Simple answer is No! Most of the other websites offer the OUTDATED & OVERSIZED models which use
older, cheaper & now superseded components - but don't expect the other suppliers to tell you that!
Worse still - nearly all the other websites offer the SAME outdated product (generic)as other websites; the only difference is they will use their own packaging/artwork or use their own logo. Remember - only we offer the NUCIG - the latest and most advanced electronic cigarette available. Look at the NUCIG - its styled and looks just like a normal packet of cigarettes - a truly remarkable innovation and forward thinking design.
Before you buy ask the following 3 questions:
1. Is the electronic cigarette a similar length like a normal real cigarette?
2. Is the electronic cigarette a similar diameter like a normal real cigarette?
3. Does the electronic cigarette utilise the latest generation type II Atomiser?
If the answer to any of the above questions is NO - chances are it is an OUTDATED cheap model. If you want the very latest model which provides super realistic vapour(smoke) and has same temperature as normal smoke - buy the NUCIG from this website.
Q: What other ways can I tell if I am buying an OUTDATED inferior product ?
A: Look very carefully at the pictures shown on the other websites. If the shown electronic cigarette
does NOT look like a NORMAL cigarette or a NORMAL packet of cigarettes - it is a cheaper & OUTDATED model.
Q: Why are other websites offering electronic cigarettes at a cost lower than yours ?
A: Look very closely at what you get for your money. Many other sellers provide outdated ecigs which simply do not compare to the quality and performance provided by the NUCIG. We believe we offer the latest and best product with the ultimate features and extras that's why we offer a 10 day money back guarantee on the Starter Kit if you do not agree. Remember - even a light smoker of 10 cigarettes a day can expect a NUCIG (Value version) to repay itself within the first 15 days ! See price comparison table here.
Product & Use:
Q: What exactly is an electronic cigarette ?
A: It is a device that looks like a cigarette and fulfills the needs of a smoker whilst
containing none of the carcinogens or tar found in a traditional cigarette. The are a healthier
way of smoking - no tar, no ash and none of the main problems associated with normal cigarettes.
Q: How does it fulfill the needs of a smoker ?
A: The cartridges contain nicotine which satisfies the cravings and also produces a
smoke which is in fact a tobacco flavored water vapour, so the smoker gets all the
good things he would get from a traditional cigarette without the bad side effects.
Q: Is it compatible for power/voltage/connector rating in my country?
A: The power module has an an input voltage range of 100V to 250V - perfect for the world over.
We provide 3 main powerline connectors - UK 3 pin plug, Euro 2 pin plug and USA/Canada 2 flat pin plug.
If you require a different connector please contact us for advice. Q: What about the law and is it legal to smoke in public places ?
A: Yes. It is legal to smoke anywhere, the Health Act of 2006 states
'Smoking includes being in possession of lit tobacco or of anything lit which
contains tobacco or being in possession of any other lit substance in a form
in which it could be smoked'
The NUCIG electronic cigarette is neither lit nor contains tobacco - it does not fall under this law.
Q: The cartridges, how long do they last ?
A: On average we find that a cartridge will last about the same as 6 or 7 ordinary cigarettes,
although this does vary from smoker to smoker. Although we prefer to be realistic with
all our customers and provide sound advice - beware of others who make bigger claims.
If other suppliers claim their cartridges last considerably longer - it simply is not true or possible.
Q: Are the cartridges available in different flavors and strengths ?
A: Yes they are available in high(18mg), medium(14mg), low(11mg) and no nicotine and we permanently stock
Regular/Tobacco, Apple, Menthol, Strawberry, Chocolate, Vanilla flavors in all the strengths.
Q: Can I use other manufacturers cartridges and accessories ?
A: To guarantee correct working of your NUCIG electronic cigarette, you are advised to purchase your cartridges and
accessories from www.ElectronicSmokingShop.co.uk or the outlet you purchased it from.
Q: How long do the batteries and atomizers last ?
A: They are both considered consumables and will need replacement over time. Depending on the user they will last between 14 - 90 days. We will provide waaranty on these type of items for the first 21 days of purchase.
A well maintained battery should last for 100 draws in between charges and can be recharged upto 300 times.
A well maintained atomizer should last for 12k draws.
To maximise the life of your atomizer, have several spares and rotate their use, allowing each one to drain prior to it's next use.
Q: How do you maintain (clean) the battery and atomizers ?
A: See below
Q: How does the price compare to ordinary cigarettes ?
A: As well as the obvious health advantages over normal cigarettes, there is a significant amount of savings
to be made. A set can pay for itself within 28 days ! Please see our price comparison analysis.
Q: I've just opened my electronic cigarette and started using it but I can't feel the "smoke" when I inhale.
A: This is normal. Continue using the electronic cigarette for a couple of hours (with a fully charged battery) and it will gradually start to become stronger. After a few hours you will feel the "smoke" as you inhale.
Q: Why is my Electronic Cigarette not smoking?
A: Firstly, check the cartridge has not dried up. Change cartridge when the smoke begins to diminish. Try standing a weak cartridge on its end for a while - it should smoke well again. Check the battery is fully charged (try a freshly charged battery) if there is still no smoke, it may be that the atomizer needs to be replaced. Try not to drop, knock or sit on your NUCIG as this will damage the component parts. Protective cases are available via this website. We strongly advise you have two atomisers and rotate them daily - this appears to prolong their life. Regular cleaning is also recommended as discussed above.
Q: How do I clean my atomizer?
A: The best way is to get some canned air, and blow this through the atomiser. Blow through the small hole (i.e the battery end, as this will blow out any debris). Do this last thing at night, and the atomiser is then clean and ready for use the next day. Don't forget to blow through the small side hole in the atomiser also.
Q: How often should I change my battery?
A: When you first receive your kit, your batteries may be part charged, so you may only need to charge them for a few hours, not the full 8 hours that the manual states. Once you are using your Electronic Cigarette, have one battery on charge while you are using the other, and you may find that in use, one battery will last 2 to 4 hours before needing to be re-charged.
Before going to bed disconnect the battery from the atomiser, batteries can drain over night as they are in standby mode when not being used.
Q: Is there a "right" and "wrong" way to smoke the NUCIG ?
A: Try these handy tips to help you get the most from your NUCIG ;
Tip one:
You will generate better smoke if you inhale slow and long.
Tip two:
It is important that the battery is fully charged (the light on the charger is green) and that all the parts are properly connected to one another (so that no leaks can develop).
Tip three:
Do not tilt the end tip up � otherwise you get eliquid in your mouth
Tip four:
Make sure that your cartridge is not empty
Tip five:
Rotate the use of your batteries evenly.
Q: "I plug the battery into the charger but the led light on the charger is green straight away..."
A: Smoke the electronic cigarette for a few minutes before plugging in to charger - this will deplete the small amount of charge that is present in the battery when it leaves the factory.
Q: Is it safe to use the electronic cigarette - what are the risks?
A: There are no toxins or by-products of combustion, ie carbon monoxide, given off by the NUCIG because you aren't really inhaling smoke - its water based vapour! There is however, nicotine present in the cartridges which is believed to pose some health risks, especially in large doses or to those at greater risk (young people, pregnant women, persons with heart conditions and or high blood pressure for example). It is always best to consult your doctor or physician before using any nicotine replacement product. It is almost universally accepted that using an NUCIG is far less dangerous than smoking real tobacco based lit cigarettes.
Q: How long does the NUCIG nicotine cartridge last?
A: Our customers have reported that 1 - 2 cartridges should last a day for a light to medium smoker. Heavy smokers will probably need three to four cartridges per day. We do not recommend using too many cartridges per day as high doses of nicotine can be harmful in rare cases i.e. you wouldn't smoke 100 cigarettes in a day!
Q: Does my electronic cigarette require any cleaning or maintenance?
A: Every 5-7 days, keep your NUCIG in good working order by gently cleaning the contact plate between battery & atomizer with a cotton bud to ensure good electrical contact is made. Some users have reported that giving the atomizer head a quick, sharp blow of air helps give thicker "smoke". Please be careful when cleaning your NUCIG as it can be damaged by rough handling or chemicals. This is especially true of the atomizer unit.
Q: I have lost/broken part of my electronic cigarette - can I get it repaired?
A: Yes! We have access to spare parts for our entire range and will be happy to assist you.
Q: Where do I get help & support if there is a problem with my NUCIG ?
A: Help and support is available via this live web chat, email and support telephone available on this website.
Q: How many puffs should I take on my electronic cigarette?
A: A traditional cigarette delivers approx 12 puffs before it burns down. Most users feel satisfied after approx 3 to 8 puffs of their NUCIG .
Q: Can I really smoke my NUCIG in the pub/restaurant/public place?
A: Yes. At present there is no law against using the NUCIG in public places. Due to public ignorance and general lack of awareness the NUCIG user may find themselves having to explain what they are doing is not harmful to others!
Delivery, costs, delivery times:
Q: How much does P+P cost ?
A: We offer FREE 2 - 5 delivery to UK & Ireland.
A: It's extra for guaranteed Next Day Delivery by 3PM using courier service.
Q: Do you ship to outside Europe ?
A: Yes - we also ship WORLD WIDE using our By Air International SignedFor service at £12.95
Q: How long does delivery take ?
A: We aim to dispatch all orders received by 3PM on the SAME day. 97% arrive the following day of dispatch. Courier service is available for UK (Main Land) Next Day Guaranteed Delivery. Outside UK & Ireland it can take between 3-5 days - full online tracking information is available.
Q: How can I track my orders or my account ?
A: For information on how to use this website, track orders and account management - please see Help link.
How to maintain, maximise battery/ atomizer life & usage:
To maximize NUCIG life & usage - DO NOT store ecig batteries or carry with mobile phones, loose change, metallic objects. Do not bang or drop ecig batteries on hard surfaces or table tops.
Whilst connected to the atomizer - power is being drawn � maximize battery usage by slightly unscrewing from the atomizer when not in use over prolonged periods and disconnect over night.
We recommend to store your ecigs and accessories in a quality case as available here:
http://www.electronicsmokingshop.co.uk/product_p/ap84case001.htm
95% of Problems are resolved by doing this:
Disconnect the battery and the atomizer (unscrew apart) and remove the
cartridge do this:
1> Blow very hard and suck the atomizer mouthpiece - is it blocked ?
2> Clean / remove all residue from inside the brass part and ensure the 4 holes around the brass part not blocked.
3> Blow and suck the battery very hard.
4> Stand upright on brass fittings on kitchen towel over night - this will allow excess liquid to drain away.
Good NUCIG maintenance involves repeating steaps 1- 4 every 5 days an dis best done using canned air and nail polish thinners.
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